Center of Excellence

Corporate Services at Lowe's had no baselines, no research infrastructure, and 60+ Product Managers making product decisions without user data. I shipped product across three verticals, watched validated research get overridden because nobody with authority was accountable to the data, and diagnosed the structural problem. Then I built the measurement, governance, and enablement systems that fixed it. Within two quarters, the teams that had blocked research were submitting requests through the system I built, adjacent orgs were asking to adopt the model, and the VP town hall named it as the org-wide standard for product quality.