Work Experience
Lowe's
Lead Researcher, Finance
2025 – Present
Developed the organization's UX Playbook, standardizing user experience practices and ensuring consistency across the Finance Organization following the recent reorganization
Designed and implemented a UX Research framework for benchmarking and tracking key UX (CASTLE) metrics to enable evidence-based decision-making
Established a centralized research repository using Dovetail, serving as a knowledge hub for user personas, journey maps, opportunity backlogs
Created comprehensive education and training materials for product partners, enhancing their understanding and application of UX principles to drive better product outcomes
Developed and standardized the organization’s UX Playbook and a comprehensive UX Research framework for benchmarking and tracking key UX metrics
Created and implemented education and training materials for Directors, and established a centralized research repository using Dovetail for opportunities and
Program Lead, Design Thinking Facilitation Program
2023 – 2024
Led the development of a Design Thinking facilitator training program valued at $2M, enabling internal UX practitioners to save $340K–$650K annually in consultant fees.
Elevated the EUX organization’s maturity by establishing scalable facilitation practices, fostering cross-functional collaboration, and embedding Design Thinking as a core operational competency.
Created a comprehensive facilitator toolkit, including education materials, training modules, reference guides, and FigJam templates, to support effective workshop facilitation.
Facilitated hands-on workshops for new associates in the Launchpad program, advancing their proficiency in Design Thinking practices.
Senior Product Designer, Corporate Services
2022 – 2023
Secured executive buy-in for myredvest Finance, leading to the consolidation of over 40 disparate finance applications
Automated previously manual accounting processes, saving over $1 billion in fees across multiple vendors
Created a robust extension to the myredvest Design System for Corporate Services, ensuring consistency and scalability in corporate applications
Home Depot
Senior Product Designer
2021 – 2022
Led UX strategy for two major applications in Learning and Talent Management, enhancing the user experience for over 300,000 employees
Spearheaded the UX initiative for Pocket Guide redesign, introducing a gamified learning experience that increased employee engagement by 50%, improved learning outcomes by 35% and reduced user error rates by 20%
Successfully aligned diverse stakeholder groups, minimizing internal conflicts and promoting a unified vision through interviews, workshops, internal networking, and collaborative methods
Contract Designer
2021
Created and refined comprehensive design systems, including a UX style guide, icon library, and research repositories, resulting in a 20% decrease in user error rates and a 25% increase in development efficiency
Astral AR
Founding Member, Design and Branding
2018 – 2020
Spearheaded Astral AR's visual identity and brand strategy to establish a strong market presence
Developed and presented compelling pitch decks, securing $255K in Seed Funding
Designed AR interfaces for advanced drone fleet control in functional prototypes for government contractor applications
McGraw Hill
User Experience Designer
2017 – 2018
Delivered the User Experience on ALEKS recognized for its usability and functionality in the higher education market
Contributed to ALEKS’ market share within McGraw Hill's higher education segment, which now represents 90% of McGraw Hill's higher education billings
Educator's Pick Best of STEM Adaptive Technology Award
IBM
UX Designer & Developer, Bluemix
2017
Laid the framework for the formation of the IBM Cloud Design System Team
Developed dashboards for IBM Bluemix services using Angular, Bootstrap, Sass/LESS, and Grunt/Gulp
Enhanced UI performance of Bluemix Console and Dashboards
Created a unified UX for Bluemix's product catalog and contributed to front-end code reusability and test coverage
Led the transition to a node.js/React-based app, ensuring reusable code with a solid API and high test coverage
Bluemix Console was the recipient of the 2018 HOW Awards
UX Designer & Developer, Power Systems
2015 – 2017
Launched IBM Power System's first SaaS app, Cloud Management Console, praised as the "best story of design at IBM," by former VP Phil Gilbert
Directly contributed to $2B in IBM's Cloud portfolio and increased Power Systems revenue by 39%
Facilitated Enterprise Design Thinking deployment for a division of over 3,000 employees
Conducted 50+ workshops in 16 months, driving a cultural shift to design-centered best practices
Featured in InVision's short film THE LOOP
Education
Product School
Product Leadership Certification
2021
Maryland
Institute
(MICA)
Master of Professional Studies, Business
2019 – 2020
Thesis Award Recipient
Full Sail University
Bachelor of Science, Design & Development
2012 – 2015
Recipient of 6 Course Director Awards
Bachelor of Science, Game Art
2010 – 2012
Morrigan Zierk © 2015 – 2024
All Rights Reserved.